food for good
Meals that impact communities
Overview
A Fortune 50 beverage company has transitioned to the digital space and is developing a B2B eCommerce platform that allows nonprofits and NGOs to order, manage, and ship food products to communities across the country.
Services
Research, UX Planning, UX Design, UI Design, Visual Design
Categories
Food and Beverage | eCommerce | B2B | Retail
Problems
School children may not be able to access meal kits during the holiday season and the COVID-19 pandemic.
Customers are limited by the business hours when they can place orders.
Customers are unable to determine if items are out of stock or cannot be delivered to certain addresses.
Solution
The custom-solution e-commerce site offers a digital experience for nonprofits, NGOs, and food distributors to browse through the inventory of meal kits, place multi-location bulk orders, and track shipping and delivery.”
The consumer experience
These screens are what NGO's and non-profits interact with all the way from learning about the program placing, tracking and receiving orders.
Browse meals
Browse different meals and adding them to different addresses
Meal kit content
Product page that that presents the meal content. product that contains multiple products
Cart
The cart experience allow users to see which meal kit goes where
Invoices & Orders
NGO's and non-profits, view, manage and their order from here
Staff admin
Is where the business manage incoming orders, invoices, new customers and finances.
Problems
• Lack of efficiency due to spending a lot of time on the phone with customers, calling when have issues with orders or out
• Unable to scale due to lots of manual labor done by one outbound manager
Solution
Admin backend application with the necessary tools they need to run the business. all away from managing orders, customers, contracts, to reports and financials.
Additional screens
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Impact people
It was super exciting to see school kids receiving their meal kit with the new service. And from the bussines side, the process of manual was almost completely lifted
It was super exciting when the first customer placed their order and had the meals kits delivered to their destination.
